Delivery and Returns
Delivery Information
All of our deliveries are outsourced to our third party delivery partner to ensure the most seamless delivery experience.
What to expect
Your order may be dispatched from multiple warehouses and so to remain competitive this may mean multiple deliveries. Our standard service will be delivered to kerbside. We alway ask the couriers to call to arrange your delivery
You will need to check and sign for the goods, please check the number of boxes and make a note on the consignment note if necessary
Damaged & faulty item procedure
If any item supplied develops a fault within its warranty period from date of receipt you must inform us before returning the item and we will inform you of the returns procedure.- If an item is damaged or faulty we may ask for photographic evidence and serial numbers to be emailed to us to help ensure that a replacement or refund is issued efficiently.
- We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
- We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
- We may refer you directly to the manufacturer supplier of your goods depending on the terms and conditions of the specific manufacturer.
- We will issue you with a returns number which is to be printed off to identify your item(s). This should be placed inside your sealed parcel.
- We will organise the collection of your goods with a relevant suitable courier.
- All goods are tested with replacement items sent out after original items have been deemed unsuitable.
- If a refund is required rather than a replacement item this shall be processed after goods have been returned and confirmed faulty.
- In the event we find no fault, we reserve the right to recover our delivery costs, fees and expenses from you.
Return instructions for non-faulty/unwanted items
Goods which prove unsuitable may be returned for refund, credit note or exchange if they are returned to us within 14 days of receipt or faulty/damaged goods must be returned within 30 days of receipt. Subject to the following conditions:- Any item that has been returned for any reason other than a product fault or a mistake we have made, you will be refunded the cost of the goods but we will not refund the original postal cost incurred by the seller or the postal charge for returning the product to us. This does not affect your statutory rights.
- We cannot accept returns on any items, which have been specially manufactured or Made To Order for you unless damaged or faulty.
- You must obtain returns authorisation from us by contacting us and receiving a unique returns number before returning the goods.
- Place the item back into its original packaging, with the provided returns documentation enclosed inside.
- Items are returned carriage paid by you.
- We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
- We cannot accept responsibility for undelivered returned parcels, please obtain proof of posting and adequate insurance for loss or damage.
- Items must be returned in their original unused re-saleable condition, unmarked, not assembled and in complete undamaged original packaging.
- Items may be subject to a restocking/collection fee as issued by each of our suppliers. Please contact us ahead of your purchase if you have any queries.
- Your money will be refunded within 14 days of the receipt of the returned goods.